Pink WiFi

  • Can I see how many of my customers are actually using Pink WiFi?
    Yes, you have access to our analytics dashboard – the Pink Portal. you can view a selection of reports and data based on the number of users you have had over any given period of time. You’ll also find a number of other very useful marketing tools.
  • Does Pink WiFi meet with the current legal requirements for providing a WiFi hotspot?
    All Pink WiFi packages comply with the current laws and guidelines for providing a public WiFi hotspot.
  • If I have more than one access point, does this affect the service I need to buy?
    If you have more than one access point you will need to either buy a Pink WiFi router or download the appropriate software for the routers you are already using, for each access point. Here is a list of the routers we currently support. Instructions for downloading the Pink WiFi software can be found in the Pink Portal. Should you have any further queries, please contact support.
  • My business has multiple venues. Can I install Pink WiFi in all my venues?
    Yes, you can install Pink WiFi at as many of your business venues as you like. What’s more, you can view reports and data for your business as a whole, or by specific venues.
  • What if my customers don’t use social media?
    There is also an option for users to fill in our a quick registration form to gain access for free..
  • What is Pink WiFi?
    Pink WiFi allows your customers to use your internet connection ‘wirelessly’ and for no monetary fee. In order to access your wireless connection, they must sign-in via their chosen social network such as Facebook, Twitter and LinkedIn, or by completing a form. In doing so you’re able to capture details of your customers and with their permission, promote your business to all their online friends.
  • Which countries will the system work in?
    Pink WiFi will work in any country.
  • Which social media channels does Pink WiFi offer?
    Customers can currently log on through the use of the following Social Media: Facebook Twitter LinkedIn Instagram Weibo VK and we are interested in, and exploring the possibility of expanding these options further.
  • Will my personal internet be secure?
    Yes, we separate your personal and business internet connection from the connection provided for customers over Pink WiFi, so it’s completely secure and protected.

Marketing

  • Can end customers 'opt out' of receiving promotional material?
    Yes, customers can 'unsubscribe' from the service, which means their details will not be included in future email marketing you send via the Pink Portal. A link is provided in any of the emails that we send out.
  • Is there a limit on the number of vouchers I can send or the number of posts I can make, or is there a cost involved?
    There are no limits, and it is currently free to send emails and vouchers and make social posts from the Pink Portal.
  • What address are eshots sent from?
    When sending e-shot coupon out to subscribed customers via the Pink Portal, mails are sent from the noreply@pinkfreewifi.com by default, but you can verify an email address of your choosing in the portal if you would prefer a different one.

Technical

  • Can I reset my device to factory settings?
    Yes, this can be done by logging in to the device web interface.
  • Configuring Access Points
    The Pink WiFi service is designed to work with Access Points. Access Points (AP's) will need to be plugged into Ethernet Port 2 on a Pink WiFi configured Firmware routers, If you wish to use more then one Access Point (AP) you will need to make use of a network switch which would plug into Ethernet Port 4 and the additional access point(s) would plug into the network switch. If a network switch is not viable then we can remotely modify the router's firmware configuration . If you require this; please do not hesitate to contact us: support@pinkfreewifi.com To Configure an Access Point 1) Log into the Access Point's Manufactures Default setup. Login instructions are usually found underneath the Access Point: check manufacturers label / instructions. 2) Once logged in, set the Wireless Security Setting to: 'OFF'. 3) Then 'Set' the Wireless SSiD(s): they need to match as configured on the Pink Portal dashboard: word for word, character for character. 4) Then select the Wireless operating region to the specific country you are residing within. 5) Finally set the DHCP to: 'ON' (Enabled). Save & Restart. From this point onwards; the access point will need to be unplugged and plugged into the router configured with our Pink WiFi firmware . This needs to be the last step as this will cause an infinite loop on DHCP. You will no longer be able to log into the access points default set-up. If you need to restore the access point back to manufactures default settings please following the manufacturers reset procedure. If any of the above options are not configurable, the access point may not work.
  • How do I reset my router?
    If you have a router supplied by ourselves, then you can force a reset of the router to allow a refresh of the Pink WiFi router configuration; to do this: 1. Make sure the router is connected to a live and open internet connection. 2. unplug the router, 3. plug in the router. 5. After 60 seconds the router will reboot itself with its new settings from our cloud server restoring it to working order. This should work with all routers flashed with Pink WiFi firmware, but the physical buttons and lights may differ. If you have any trouble with these steps or need any further assistance please raise a ticket noting your router model, make, and hardware version.
  • How do you provide content filtering?
    Every time a venue is set up, it inherits a list of default categories to block, each of which contain a list of sites that would not accessible. Every website request made through a Pink WiFi session is routed via our DNS filtering servers. These servers check against the list of blocked sites and the IWF watchlist. If a request is blocked, it redirects the request to a landing page explaining that this site has been blocked. These lists are configurable either by the Internet Watch Foundation's watchlist, by category (for instance bars will usually want to remove alcohol related sites from the blocked list) or by specific site, should you need block or allow any one specific domain.
  • How do you provide usage tracking?
    We currently track usage by looking at DNS requests (if using our content filtering service) and RADIUS accounting. Every DNS request is logged against the external IP of the connection (and therefore linked to a venue/AP), along with the date/time of the request, whether the request was accepted or blocked and why it was blocked. We also use RADIUS accounting to track individual MAC addresses of devices, the AP Mac address, when they logged in, how long they remained online for, and how much data was downloaded and uploaded. Reports in the Portal show which sites have been most requested and blocked, and which categories of domains have been most requested and blocked.
  • Where can I download my router firmware?
    You can download an step-by-step firmware upgrade guide and firmware via the Pink Portal. As part of the online sign-up process you will be taken through an initial set-up wizard, where the download link will be provided. If you missed that step, log into portal.pinkfreewifi.com with your account details from the email received upon sign-up. Once logged into the portal you should go to the Management (menu) > Venues (menu)> Edit Venue > 'Hardware' (tab)> 'Add Hardware'. Select your router hardware model from the drop down list and then add your routers Mac address, Clicking the 'Save' button. You will then be presented with a link to download the firmware file and instructional guide for your device. 'Save' this file to your local hard-drive directory. You will then be presented with additional button to configure the wireless settings you want on your router; please complete this and press 'Save' again. Finally, you'll need to flash your router hardware using the instructional guide and firmware file provided. Once done ...please restart your router hardware device to initial an automatic update. Your router will then download these settings from our cloud server to provide the configured service.
  • Will Pink WiFi work via a 3G/4G modem/dongle ?
    Devices which are flashed with our firmware can support a number of compatible 3G/4G modems. Naturally your device requires a USB port for this to be possible.

Operational

  • Do I need a Facebook (or other social media) page?
    If you are wanting to use the 'Social Login' aspects of the Pink WiFi systems, you will need a social media page for each of the social media sites you might want to make available for your customers when logging on. This is required to allow your customers to ‘Like’ or ‘Follow’ these pages in order to gain access to your free WiFi. Please be careful to ensure that the Facebook and LinkedIn pages you utilise for this are Business Pages, and not personal ones. Twitter does not distinguish.
  • Do I need an internet connection to use Pink WiFi?
    Yes, our WiFi Solution requires a working, active Internet connection.
  • Do I need technical assistance to set this up?
    You can install Pink WiFi onto your own router if you have equipment that is compatible, and feel comfortable applying a firmware update to the device. The list of equipment we currently support can be found here with links to instructions for setting up a Pink WiFi with that equipment. Should you prefer to be redirected to a Pink WiFi reseller who can help you with the set up of your equipment, cabling and so forth, please contact us.
  • I’d like to log in to the Pink Portal, but have not received my login
    If you have completed the registration process for providing a Pink WiFi service for your venue and have not received details of how to login to your Pink Portal, or are generally having problems logging in, please contact our support departmend or mail to support@pinkfreewifi.com
  • Why can I no longer access my router's web interface over the IP address?
    We strip out the web interface for our custom firmware because the router is cloud managed via your portal.pinkfreewifi.com login. If you did not do so during the sign-up process, you may still need to register the router with Pink WiFi to access the cloud based interface once you have flashed your router with our custom firmware. To do this you would need to log into Pinkportal.net with the details from the email received on sign-up. Once logged into the portal you should go to the WiFi (menu) > Settings (menu)> 'Hardware' (tab)> 'Add Hardware'. Select your router hardware model from the drop down list and then add your routers Mac address, clicking the 'Save' button. You will then be presented with a link to download the firmware file and instructional guide for your device. 'Save' this file to your local hard-drive directory. You will then be presented with additional button to configure the wireless settings you want on your router; please complete this and press 'Save' again. Finally, you'll need to flash your router hardware using the instructional guide and firmware file provided. Once done ...please restart your router hardware device to initial an automatic update. Your router will then download these settings from our cloud server to provide the configured service.